When you hire a wedding planner, you expect them to be your partner in creating a seamless, beautiful, and stress-free day. For the price we paid, we expected professionalism, accuracy, and attention to detail. Unfortunately, what we got from Trista Croce and her team at BTS Event Management was the opposite.
This post isn’t about nitpicking—it’s about calling out a pattern of oversight, negligence, and mismanagement that led to costly, embarrassing, and completely avoidable problems on one of the most important days of our lives.
1. We Asked for a Budget. We Never Got One.
At our very first meeting, we asked for a working budget—a basic tool in wedding planning. Despite repeated requests, BTS Event Management never provided one. This left us constantly guessing at where we stood financially, with no clear breakdown of vendor costs or where our money was going. For a planner billing themselves as luxury professionals, this was baffling.
2. The Constant Employee Turnover Made Things Worse
We’ve already shared how we were shuffled between five different planners during our time working with BTS. Every time someone new stepped in, we had to start over—re-explaining our vision, resending documents, and correcting misunderstandings. Details were lost in the shuffle. There was no consistency, no centralized notes, and no real system for continuity.
By the time the wedding arrived, the lead planner had gone from a junior assistant to being in charge of everything. That lack of experience and oversight showed at every turn.
3. They Didn't Read the Fine Print—And We Paid the Price
One of our vendors had very specific contract terms, including requirements around check-in timing and responsibilities. BTS failed to review those terms properly, and we lost our security deposit as a result. This was a completely preventable mistake that a professional planner should have caught with ease.
Instead, we were the ones left footing the bill—for something that wasn’t our fault.
4. They Couldn't Even Get Our Name Right
Three days before the wedding, BTS was still asking how to spell our last name. That’s not a joke. We found multiple misspellings in signage, documentation, and correspondence. For a company that had been working with us for over a year—and had access to our contracts, stationery, and personal info—this was shocking.
Getting our name wrong wasn’t just sloppy; it was symbolic of the overall carelessness we experienced throughout the process.
Final Thoughts
Weddings are made up of hundreds of little details. That’s why people hire wedding planners in the first place—to help make sure nothing slips through the cracks. But with Trista Croce and BTS Event Management, almost everything did.
Their repeated oversights cost us time, money, and peace of mind. If you’re looking for a planner who takes your day seriously, we urge you to reconsider hiring BTS.
Have a similar story? Want to share your experience? Contact us at quack@tristacroce.com.
