Why I'm Speaking Out About BTS Event Management and Trista Croce

Over the past year, I’ve been contacted by multiple people who have had deeply frustrating, emotionally draining, and financially damaging experiences with BTS Event Management and its founder, Trista Croce.

Most recently, I received a message from another concerned client:

*"We hired BTS for my daughter’s wedding about 15 months ahead of the wedding. Trista was super rude and wanted to keep us out of every negotiation with vendors. She also wouldn’t listen to inputs and always threatened my daughter that we were in breach of contract and on our own if we brought our own vendors. It was really toxic. They were always late with all items and did the bare minimum. About 11 months into this relationship, we fired them because we didn’t want the stress of having them during our main event.

We are trying to get our money back through our credit card company but it’s been rough. What was your experience with them?

Thanks for sharing in advance."*

This isn’t the first message like this I’ve received. It’s not even the second. I’ve heard from couples, parents, and wedding guests — all echoing similar frustrations with BTS Event Management’s poor communication, lack of professionalism, and combative approach.

So Why Am I Sharing This?

Because silence protects the people who continue to do harm. Trista Croce and her company, BTS Event Management, continue to advertise themselves as luxury wedding planners while delivering chaotic, unprofessional service that has left couples heartbroken and financially burdened.

We put our trust in this company and were met with:

• High employee turnover

• Missed deadlines

• Poor communication

• Budget mismanagement

• Last-minute crises

• Emotional stress

Our story is already public, but the more I hear from others, the more I realize that sharing these experiences is necessary. People deserve to make informed decisions when hiring a wedding planner. The goal isn’t revenge — it’s accountability, transparency, and helping others avoid the same disappointment.

If You're Considering BTS Event Management…

Please, do your research. Read reviews across multiple platforms. Reach out to former clients. And don’t ignore red flags — we did, and we paid for it.

If you’ve had a similar experience, I encourage you to speak out as well. These stories matter. They may be the warning someone else needs before they sign a contract they’ll regret.