Planning a wedding should be exciting, but for us, the last days before the big event were a whirlwind of stress, confusion, and disappointment — all thanks to Trista Croce and BTS Event Management.
Just three days before our wedding, we found ourselves scrambling to finalize details that should have been completed weeks earlier. During a crucial Zoom call, my wife was so upset she couldn’t even bear to talk to Trista or the “lead” planner, Claire.
No Face Time, No Accountability
What made it worse? Trista never once turned her camera on during any of our multiple Zoom meetings. This lack of basic professionalism left us feeling ignored and disrespected. In contrast, we had to be fully engaged, trying to fix issues that were clearly not our responsibility.
Mystery Invoices and Missing Budgets
Over $10,000 in invoices showed up with mysterious service changes and extra charges, all while we had been chasing BTS for months to provide a budget—something Trista had agreed to deliver but repeatedly missed every timeline.
This lack of transparency made it impossible to track costs, and we suspect we were overcharged for many services.
Misspelled Names and Rushed Products
Even on that final call, I had to correct Trista on how to spell our last name. This careless rush caused misspellings and grammatical errors on printed products we paid for — details that felt so basic but were completely botched.
The Takeaway: Choose Your Wedding Planner Carefully
Our experience with Trista Croce and BTS Event Management showed us how critical it is to have a planner who communicates clearly, honors deadlines, and shows respect. Unfortunately, with BTS, we got the opposite.
If you're considering working with Trista Croce or BTS Events, we urge you to be cautious and demand transparency from the start.
Have questions or want to share your own experience? Contact us at quack@tristacroce.com. We want to help others avoid the same mistakes.
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