Hiring a wedding planner is supposed to make the process smoother, less stressful, and more enjoyable. Unfortunately, our experience with Trista Croce and BTS Event Management did the opposite. Looking back, our biggest regret wasn’t the poor communication, the missed deadlines, or the careless mistakes — it was not walking away when the first red flag appeared.
That red flag? Our original planner quit shortly after we signed our contract.
At the time, we were reassured by Trista Croce and the BTS team that this was normal and not a cause for concern. But it was. That abrupt change set the tone for what would become a long and disappointing relationship with a wedding planning company that failed us in every way.
Early Signs of a Wedding Planning Failure
Once the first planner left, things went downhill fast. Communication became sporadic. Deadlines were missed. And most painfully, my wife — who had poured her heart into planning our big day — felt completely ignored. She voiced her concerns and was brushed off.
We were assigned five different planners over the course of our engagement. Each time, we had to start over — explaining our vision again, rehashing decisions, and hoping the new person would care enough to get it right. Spoiler: they didn’t.
Details slipped through the cracks. Our names were misspelled on documents days before the wedding. A vendor contract wasn’t reviewed correctly, causing us to lose a security deposit. These are not small mistakes. They are signs of a broken process and leadership that simply doesn’t value their clients.
Trista Croce’s Leadership at BTS Events
The constant staff turnover at BTS Event Management was more than inconvenient — it was disruptive and deeply unprofessional. And yet, Trista Croce, who owns the company, continued to downplay every concern we raised.
Instead of taking ownership, she offered reassurances that everything was “fine.” But it wasn’t. The lack of attention to detail, the absence of accountability, and the sheer emotional exhaustion we experienced were anything but fine.
What We Wish We Had Done
We wish we had trusted our instincts and fired BTS Events when the first planner quit. We wish we had listened to the warning signs when my wife felt like she was being dismissed and excluded. But like many couples, we wanted to believe it would work out.
If you’re planning your wedding and something feels off, don’t ignore it. The earlier you cut ties with the wrong vendor, the more time you have to find the right one.
We didn’t. And it cost us dearly.
Have a similar experience or want advice before hiring a wedding planner? Email us at quack@tristacroce.com. We’re here to share and help others avoid the same mistakes.
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