Planning a wedding should be exciting and joyful. Unfortunately, our experience with Trista Croce, the owner of BTS Event Management, turned what should have been a dream into a logistical and emotional nightmare.
We’re sharing our story to help engaged couples avoid the same heartache—and to shed light on the red flags we encountered with this wedding planner and her team.
1. Disrespectful and Unprofessional Behavior
From the beginning, our interactions with Trista Croce and her staff were marked by condescension, defensiveness, and a noticeable lack of professionalism. Instead of feeling supported during one of the most important times in our lives, we felt dismissed and belittled.
For a wedding planning company that advertises luxury-level service, the personal treatment we received was anything but premium.
2. Poor Communication
Effective communication is one of the most essential traits of a successful wedding planner—and it was glaringly absent with BTS Event Management. Emails and messages went unanswered or were met with vague responses. We found ourselves constantly chasing updates, re-explaining decisions, and hoping someone would finally follow through.
3. Missed Deadlines and Lack of Follow-Through
As the wedding approached, the cracks became impossible to ignore. Tasks we were promised had been handled were left incomplete. Deadlines were missed. Promised designs, schedules, and contracts fell through the cracks. We had to pick up the slack ourselves, doubling our stress in the process.
4. Minimal Effort for Maximum Cost
We selected BTS Event Management for their reputation as a high-end wedding planning firm. What we received did not justify the cost. The attention to detail was lacking, design elements were mishandled, and we never felt that our vision—or our investment—was truly valued.
5. Emotional Toll and Lasting Disappointment
The most painful part of our experience was the emotional cost. Rather than easing our stress, BTS and Trista Crocebecame a source of it. Planning a wedding should bring joy, not anxiety. In the end, we didn’t get the celebration we dreamed of—we got chaos, confusion, and disappointment.
Final Thoughts
We’re not sharing this to be vindictive. We’re sharing it to protect others. If you’re currently searching for a wedding planner, we strongly urge you to reconsider working with Trista Croce or BTS Event Management. What’s marketed as a luxury wedding experience may turn out to be an expensive and stressful failure.
Have questions or want to share your own experience? Contact us at quack@tristacroce.com.
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